Privacy Policy

This Privacy Policy is intended to explain the privacy practices of www.sendresult.com (the "Website"), including the rules formulated by SendResult regarding the collection, use, and disclosure of relevant information when you use the Website and any related email verification services (the "Services"). By accessing or using the Website or Services, you agree to the terms and conditions of this Privacy Policy.

Comply with Data Privacy Frameworks

Provider (including SendResult) participate in the EU-U.S. Data Privacy Framework and its UK extension, and strictly comply with the General Data Protection Regulation (GDPR). On this basis, relevant personal data as specified in the Regulation is collected lawfully. If any provisions in this Privacy Policy conflict with the principles of the EU Privacy Framework, the principles shall prevail.

We collect the types of personal information listed in "Personal Information Collection". The purposes for which we collect and use such personal information are clearly stated in that section. The types of personal information we disclose to third parties, as well as the purposes of such disclosure, are clearly specified in that section.

Under the EU Data Privacy Framework, individuals in the EU and the UK have the right to request us to confirm whether SendResult stores your personal information. If you need to make such an inquiry, we will provide you with access to your personal information. You may correct, modify or delete your personal information held by the Website. If you need the above-mentioned assistance, please contact our customer service email: service@sendresult.com, and we will respond within a reasonable time frame.

Before sharing your data with third parties other than our agents, or using your data for purposes other than the original collection purpose or subsequently authorized purposes, we will provide you with separate opt-out options or opt-in options for sensitive data. If you need to restrict the use or disclosure of your personal information, please contact our customer service email for assistance.

Under certain circumstances, we may need to disclose personal data in response to lawful requests from public authorities, including for the purpose of complying with regulations pertaining to national security or law enforcement.

SendResult bears responsibilities and obligations for the processing of personal data it receives under the Data Privacy Framework and such data subsequently transferred to third parties, as specified in the Data Privacy Framework Principles. Specifically, if a third party engaged by SendResult to process personal data acts in a manner inconsistent with these Principles, SendResult shall bear corresponding responsibilities and obligations in accordance with the Data Privacy Framework Principles, unless SendResult can prove that it is not responsible for the resulting damage.

Information Collection

SendResult may store the information you provide to us in the course of using the website or services, such as: (1) IP address; (2) domain name servers; (3) types of accessing devices; (4) types of accessing browsers; (5) internet service providers; and (6) other content based on the above information, such as regions determined based on IP address or browser type, as well as area codes and zip codes associated with network servers (referred to as "traffic data"). Traffic data is anonymous information that cannot directly identify your personal identity, but it helps with marketing purposes or improving the website user experience. SendResult may also store usage data, such as the date and time of accessing the website or using the services, clickstream data, behavioral data like opening and clicking actions, as well as downloaded information and files.

Cookie and similar Technologies

When you visit the website or use the services, SendResult will send one or more "cookies" to your computer. A cookie is an alphanumeric identifier stored on your computer via your web browser, which most websites use to record user activities and personalize your online experience. Certain cookies may facilitate website functions to enhance performance and functionality, such as remembering preferences, analyzing the usage of website optimizations, and providing customized content. The duration for which cookies remain on your device varies depending on their type.

EU legislation requires websites to notify users when using cookies. We collect users' consent to cookies on our website every twelve months.

To check if cookies are enabled on your device, please refer to your browser's help page, where you can also find detailed information on how to delete cookies from your computer.

Personal Information

To the extent that you choose to create an account on the website, SendResult will collect account-related information you submit ("personal information"), including your full name, email address, password of your choice, phone number, company industry, and/or third-party social media accounts you may select for logging into the service. If you purchase service credits through this website, your payment account number and relevant billing information will also be collected. Personal information such as your name and email address is used to create user accounts for the website and services, as well as for SendResult’s advertising and marketing purposes (e.g., email newsletters) and invoicing. SendResult may also use your personal information and share it with its third-party partners to market other or integrated services that may be of interest to you.

When you make payments for the services, SendResult may collect and store personal information, as well as any other information provided to us. SendResult uses industry-standard technologies to encrypt credit card numbers. Such personal information may be shared with third parties such as PayPal and Alipay for the purpose of processing your service payments.

We collect personal information directly from you through the website, as well as based on interactions with the website, including collecting personal information from cookies on the website. A cookie is a small text file of data stored on your computer's hard drive (if your web browser permits), which can later be retrieved to identify you to us. Cookies record user activities and personalize your website experience. If you receive our electronic communications, such as our email newsletters and/or email updates, we will also use cookies and tracking pixels to collect information about whether you viewed the email communications and clicked on any links within such email communications. Your personal information may also be collected, shared, and used from our third-party advertising partners, including for the purposes of optimizing and targeting ad content.

SendResult undertakes to process all personal information received from the EU and the UK in accordance with the Data Privacy Framework. If you register an account and provide your information, you are deemed to have agreed to have your personal information collected, used, and stored by SendResult, in accordance with the provisions of the User Agreement and Privacy Policy.

SendResult will use your personal data to

respond to your inquiries and fulfill your service requests;
send you information, including details about our services as well as additional or integrated services;
assist you in completing purchases, such as processing your payment bills or communicating with you regarding purchases;
create a personalized and automated website or service experience for you based on website interactions;
send you marketing information that may be of interest to you, including via third-party platforms;
promote our website and services to you on third-party platforms;
identify unpaid service accounts and improve our conversion rates;
conduct data analysis, auditing, fraud monitoring and prevention;
develop new products and services, and optimize and improve our existing products and services;
within the scope of applicable laws, comply with legal procedures; enforce the User Agreement;
protect our operations; safeguard the rights, privacy, security of us and our affiliated companies, as well as the interests of you and others; and allow us to take available measures to remedy or limit potential losses.

Except as provided in this Privacy Policy, SendResult will keep your personal information confidential and will not sell or rent your personal information to any third party.

Important Information for Residents of the UK and the EU

The legal basis for our collection and use of your personal information will depend on the personal information collected and the specific context in which we collect it. We will only collect your personal information when we have your consent, when your personal information is necessary to perform any agreed services, or when the processing is in line with our legitimate interests.

Regarding ceasing contact or restricting the disclosure of personal data

Unless you request us to cease such contact, we will send you updates related to the website via email, including special offers, new services, or changes to the privacy policy. You may contact our customer service email to attempt to opt out of such promotional emails, and SendReslt will make every effort to accommodate your request. However, direct messages sent for administrative or other service-related purposes cannot be avoided, and you cannot opt out of receiving these messages.

You can also contact the customer service email for assistance, to view or modify all your information, or to delete all your information.

If you request to delete your account, we may need to retain certain personal information for record-keeping purposes or to complete any transactions you initiated prior to your request. Residual information may also remain in our databases and other records and will not be deleted. We may retain personal information for as long as necessary to provide the website and services, comply with our legal obligations, resolve disputes, prevent misuse, and enforce our agreements. If you have any concerns or questions, you can contact the customer service email for assistance.

Security

We take preventive measures to protect your information. We maintain our website, services, and all related data through technical, administrative, and physical safeguards to prevent loss, unauthorized access, destruction, misuse, modification, and disclosure. Whenever we collect sensitive information (such as credit card data), this information is encrypted and transmitted to us in a secure manner. While we use encryption to protect sensitive information transmitted online, we also safeguard your information offline. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. In the event of a security breach that results in unauthorized access to our website or services and has a significant impact on you or your personal information, we will notify you as soon as possible.

Data Retention

We will retain your personal information for as long as necessary to provide our services, unless a longer retention period is required or permitted by law. Additionally, to support our services (including email verification, list cleaning, customer support, payment processing, analytics, and infrastructure), we may disclose your personal information to third-party partners, such as your name, email address, IP address, and metadata. Our contracts require each third party to use the data solely for the specified purposes, comply with applicable data privacy principles, and ensure data security. We will not sell, share for third-party marketing, or use personal data beyond the specified purposes.

Cross-Border Transfer

For transfers involving customers in the EU or UK, we will incorporate local standard contractual clauses and the General Data Protection Regulation (GDPR). Unless otherwise agreed, your use of the website and services is not intended to subject us to other laws or jurisdictions. By using this website and services, you agree that such information may be transmitted to countries or regions outside your country/region of residence. Due to variations in risk protection regulations across different countries and regions, the risks arising from scenarios involving the use of cross-border servers shall be borne by the individual.

Changes

SendResult reserves the right to change this Privacy Policy and is entitled to supplement, modify, update, or adjust this Privacy Policy at any time without prior notice. Any changes will take effect immediately upon the publication of the revised Privacy Policy. Your use of the website and services after such changes constitutes your acceptance of the revised Privacy Policy.

Website Terms

Welcome to use SendResult. To protect your legal rights and interests and regulate usage behaviors, please carefully read and abide by this notice. Your use of this product shall be deemed as full understanding and agreement with all contents of this notice.

User Notice

The services and products provided by the SendResult platform are only available to individuals aged between 18 and 60 years old. Individuals outside this age range shall bear the losses incurred by using this product on their own.
The SendResult platform only provides email verification services. A series of voluntary actions taken by users based on the verification results have no relation to the platform, and the platform shall not be liable for any losses or harms caused thereby.
The price of purchased points on the SendResult platform is displayed in US dollars by default. Please pay attention to distinguish when making payment.
The billing model for the verification service of the SendResult platform is point deduction, where 1 point is deducted for each email address verification.
Users only need to pay for known results. No deductions will be made for verification timeouts or other issues caused by platform failures.
If you need to develop a customized plan, please contact the customer service email at service@sendresult.com for assistance.
A maximum of 25 personal emails are supported per time. The uploaded file format is xlsx, and deductions are made based on the number of email addresses.
To ensure a secure billing environment, please do not share your API key with others.
If users need to inquire about refund methods, please contact the customer service email at service@sendresult.com for assistance.
Users shall comply with local laws and regulations when using the services of the SendResult platform. The user shall bear the harms and losses caused by other user behaviors except email verification.
Users' use of the platform's services shall be deemed to have agreed to all contents of the User Notice, the terms in the User Agreement, and the Privacy Policy.